Privacy Policy

Al-Juffali Technical Equipment Co. (JTECO)

1. Introduction

Al-Juffali Technical Equipment Co. (JTECO) is committed to protecting the privacy and personal data of participants in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.

This Privacy Policy explains how JTECO collects, uses, stores, protects, and processes personal data obtained through its websites, campaigns, promotional activities, and related platforms.

2. Data Controller

The data controller responsible for the processing of personal data is:

Al-Juffali Technical Equipment Co. (JTECO)
Kingdom of Saudi Arabia
Email: support-JTECO@eajb.com.sa

3. Personal Data Collected

JTECO may collect and process the following personal data:

• Full name
• Mobile number
• Email address
• City and address information
• Order and transaction details
• Campaign participation information
• Website usage and browsing information
• Any information voluntarily submitted by the participant

4. Purpose of Processing

Personal data may be processed for the following purposes:

• Administering and managing campaigns, promotions, competitions, and prize distributions
• Verifying participant eligibility and identity
• Communicating with participants regarding registrations, promotions, prizes, inquiries, and customer support
• Improving website functionality, services, and user experience
• Conducting market analysis and business improvement activities
• Sending promotional, marketing, and commercial communications where permitted by applicable law
• Complying with legal, regulatory, accounting, and audit requirements

5. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Participant consent
• Performance of contractual or promotional obligations
• Compliance with applicable legal and regulatory requirements
• Legitimate business interests, where permitted under applicable laws

6. Data Sharing

JTECO does not sell personal data.

Personal data may be shared only when necessary with:

• Authorized service providers supporting website operations, campaign administration, communication services, technology platforms, marketing activities, logistics, or customer support
• Professional advisors, auditors, and legal consultants
• Governmental, judicial, or regulatory authorities where disclosure is required by law

All third parties processing personal data on behalf of JTECO are required to maintain appropriate confidentiality and security measures.

7. Cross-Border Data Transfers

Personal data shall not be transferred outside the Kingdom of Saudi Arabia except in accordance with the requirements and controls prescribed under the Personal Data Protection Law and applicable regulatory requirements.

8. Data Retention

Personal data will be retained only for as long as necessary to achieve the purposes described in this Privacy Policy or to satisfy legal, regulatory, accounting, audit, or dispute resolution requirements.

Retention periods will be determined based on:

• The duration of campaign participation
• Prize fulfillment requirements
• Legal and regulatory obligations
• Ongoing business, audit, or dispute resolution needs

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or archived in accordance with applicable laws and regulations.

9. Data Security

JTECO implements appropriate technical, administrative, and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

10. Participant Rights

Subject to applicable laws and regulations, participants may have the right to:

• Access their personal data
• Obtain a copy of their personal data
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal data where legally permissible
• Withdraw consent where processing is based on consent
• Submit a complaint regarding the processing of their personal data

11. Exercising Your Rights

Participants wishing to exercise any of their rights may submit a request to:

support-JTECO@eajb.com.sa

JTECO may request additional information to verify the identity of the participant before processing any request.

12. Withdrawal of Consent and Marketing Preferences

Participants may also opt out of receiving marketing communications through available unsubscribe mechanisms or by submitting a written request.

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

13. Complaints

Any concerns or complaints regarding the processing of personal data may be submitted to:

support-JTECO@eajb.com.sa

JTECO will review and respond to complaints in accordance with applicable legal and regulatory requirements. Participants may also escalate complaints to the competent authority where permitted by law.

14. Competent Authority

The competent authority responsible for personal data protection matters in the Kingdom of Saudi Arabia is:

Saudi Data & Artificial Intelligence Authority (SDAIA)

15. Participant Consent

By selecting the consent checkbox and submitting their information through the campaign website, registration platform, or any related promotional channel, the participant confirms that:

• They have read and understood this Privacy Policy.
• They agree to the collection, processing, storage, and use of their personal data by JTECO for the purposes stated herein.
• They expressly consent to JTECO using the personal data provided, including their full name, mobile number, email address, city and address information, order and transaction details, campaign participation information, website usage information, and any voluntarily submitted information, for campaign administration, participant engagement, customer communications, promotional activities, marketing initiatives, market research, product and service offers, and other related business purposes permitted by applicable laws.

The participant’s acceptance of this Privacy Policy and submission of their information shall constitute their official consent and authorization for the processing of personal data in accordance with this Privacy Policy and applicable laws and regulations of the Kingdom of Saudi Arabia.

16. Updates to this Privacy Policy

JTECO reserves the right to amend or update this Privacy Policy from time to time. Any updated version will be published on the relevant website or platform and shall become effective upon publication.